• Who are Velopass and what’s the mission?

Velopass is a tool that helps bike stores save time on daily tasks and increase customer service through a digital bike ID. Today, Velopass works with over 1,000 bike stores across Europe.

  • What issues does Velopass fix for bike shops & consumers?

Bike stores want to offer a wide range of services to customers but working with various partners and their different systems is hard.

Velopass helps bike stores to:

  • Stay connected to customers: This is done through the digital bike passport.
  • Offer personalised services automatically to customers without any extra work.
  • Save time on manual work: Velopass helps bike stores to access important bike information at any time to help their customers easily.

Customers want to get the best service for their bike. Through Velopass, they are able to access all information and services such as maintenance booking, insurance, warranty and other services. Their bicycle is also registered in their name protecting it for theft and allows customers to resell their bike with confidence.

  • Why Laka?

Bike stores want to provide great service by offering insurance to their customers. However they might not have the time during the sale, or customers may need extra time to decide. With Velopass, stores can automatically offer Laka insurance without any extra effort. Customers will find the insurance offer in their bike passport and can subscribe at their convenience, from anywhere. Once subscribed, they can easily access their insurance card and all important details. This means less work for stores and an improved service for customers.

Laka is a digital-first partner meaning it was easy to co-create this new service together.