At Laka, you can cancel anytime and you’ll be covered until the end of the month (e.g. if you cancel on September 16th we will not renew your policy on September 30th). Note that you will have full cover for the remaining days of the month and we’ll ask you to pay your share for that period.
We understand that you may want to pause your policy without severing ties with the collective, perfect for winter hibernation or when you know you’ll be off of the bike. You can pause your policy within your account and quickly reactivate it again when you’re ready to get back on the bike.
Leaving at the start of the month
We like to play fair, so if you decide to leave on the first or second day of the month, we’ll act as though you had cancelled on the last day of the previous month. This means that you won’t be covered (or billed!) for that month.
Example: you receive your renewed policy documents on 1st September alongside your personal bill. The next day, you decide to cancel your policy. In this case we will act as though you had cancelled your policy on 31st August. This means that your August bill will be your final bill with us, and you won’t be covered in September (unless you rejoin!)
If you’ve made a claim within the first two days of the month then we won’t be able to do this and you’ll need to pay your share for the whole of the month.